In today's competitive telecommunications environment, customer satisfaction is key to gaining market share. Improving Quality of Service (QoS) helps to achieve it.

A telecommunications service provider's success depends on its ability to prepare for changes in customer needs, as well as changes in technology.

An understanding of the basic concepts of quality and its management is essential for the professional management of QoS in telecommunications. As people increasingly rely on the new services for their lifestyle and work, their expectations for high reliability and quality are bound to rise.

 

You will see what leading fixed and mobile operators are doing to transform into a QoS -focused company. Over the course of two days, you will explore these issues in detail with case studies, panel discussions and networking with high-level professionals.

 

Expert Advisory Board:

Benjamin Schwarz, Former Head of IPTV Deployment, Orange/France Telecom Group

Wael Bayaydh, Manager of Network Quality, Zain Jordan

 

BT Group UK - Head of 21CN Technology and Platform Introduction
Orange France Telecom - Former IPTV Deployment and Technology Development Manager
Telecom Italia - Head of NGN Quality Innovation
Zain Telecom Jordan - Manager of Network Quality
Orange Israel - Head of Quality
Telenor R&D - Research Scientist
Qatar Telecom - Head of Technology and Network
T-Mobile Germany – Head of RAN Service Design
Swisscom – Senior Project Leader

 

• Explore how BT Group is meeting and exceeding quality standards through infrastructure management
• Implement QoS standardization for NGN according to Telecom Italia case study
• Discover how to estimate the speech quality by using a derivative mean opinion score KPI
• Find out the best methods to predict and handle performance anomalies
• Hear successful case studies on hot to monitor and measure evolving mobile networks including HSPA, 3G and WiMax
• Analyze customer experience data to adjust network KPIs and KQIs

Managers, Directors for Network Performance, Measurement and Monitoring; Network Planning and Development; Network and Service Quality; Service Management; Network Operations and Maintenance; Network Architect and Network QoS Design: Radio Network Optimization: Core Network Service: Head and Managers of 21CN Technology and Platforms: Managers for IPTV Deployment: Heads and directors for NGN: Service Intelligence Architects