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If you are considering an investment in business process management in 2008, spend 2 days with us and save hundreds of hours and thousands of dollars on your project cost. At this conference, we will bring together professionals from across the industry to share, network and benchmark with their peers. You will learn how to develop, improve and deploy effective business processes that will enhance customer satisfaction, reduce costs and ensure differentiation and competitive advantage in today’s telecoms market.
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Process Performance-Author and Coach
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Vodafone Germany -Team Leader IT-controls and Processes
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Danske Telecom-COO-VP Business Development
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Vodafone Turkey -Business Improvement Senior Manager
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GTS Novera -Process Management Manager
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TM Forum-TMF Senior Technical Manager
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Vodafone Uk-Head of Quality
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Orange France-Operations Process Owner
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Vimpelcom-Head of Quality and Technical Audit
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Orange Uk -Head of Business Excellence
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Electrolux-Head of Business Intelligence
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Motorola-Global Master Black Belt
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Developing a Process-Centric Governance Strategy
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Transformation into the Process Driven Organization
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Outsourcing decisions- what, where and how ?
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Understand End-to end processes
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Workforce Management and BPM Integration
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Discover SixSigma, e-Tom and other applications to secure quality assurance goals
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Speeding up customer-facing processes
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The future of BPM
Vice Presidents, Heads and Directors of Operations, IT, Quality, Process, Business Analysis, Business Excellence, Business Improvement, Auditors, Lean, Six Sigma, Product Management, Revenue Assurance and CRM
Request brochure:
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Silver Sponsor:
Corporate Partner:
Media Partner:
There is no point in spending a fortune acquiring new customers, if the old ones are leaving in droves.
Read www.loyaltymagazine.com every day for the latest on CRM, call centres, loyalty rewards, customer data and the current market from International contributors with impressive industry track records. Subscribers also receive a weekly email update with all the week's latest news.
For Subscription information or to subscribe log onto www.loyaltymagazine.com or email Maxine@cm-media.net
CRMXchange is a premier web site dedicated to providing information in an interactive environment for CRM/Contact Center professionals. The site offers white papers, newsroom, monthly columns, a showcase for products and services for the industry, and free webcasts on a variety of CRM and Contact Center issues. http://WWW.CRMXCHANGE.COM. You can also join the CRMXchange LinkedIn user group.
 Telecoms Insight is internationally recognised as providing essential information for anyone doing business in, or with, the telecoms industry. The publication provides subscribers with analysis, forecasts and company profiles on a country-by-country basis, covering the key trends impacting on global telecoms markets. Published by Business Monitor International, the emerging market specialists, Telecoms Insight is broken down into five regional publications, Asia, Western Europe, Central & Eastern Europe, the Middle East & Africa and the Americas.
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