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Quality management is not a recent phenomenon. Quality and Business process improvement is at the top of the priority list for most executives today. In telecom industry the importance of process management is even more curial. Why? Because your core business processes have a direct impact on productivity, customer service, competitive position, and overall financial performance. What is new today is already old tomorrow. Therefore, adapting quickly to market changes thought effective processes and continuously increase customer satisfaction, are key elements to stay in the game and contribute to your success within your organization.
3rd Annual Quality and Business Process Excellence Conference combines past, present and future: it builds on the success and delegates’ feedback from previous events – discusses the crucial challenges of today – explores the expectations and trends of tomorrow. Naturally, it will once again bring together operators and business process professionals to discuss the most pressing issues for fixed and mobile operators in planning, reengineering, implementing and continuously improving business processes.
“Very good seminar. Much better than similar events I attended in the past.”
Mr. Bruno Antoine BMP & IT Manager, Astrid
Advisory Expert:
CEO, Danske Telecom Author & Coach, Process Performance Technology Process Export, Vipnet VP, Logistic & Supply, Telenet Head of Project Management, Hutchinson 3G Austria Senior Quality Manager, Wind Hellas Researcher, Velerick BPM Senior Quality Manager, Motorola Revenue Assurance Manager, Swisscom
Explore how process Excellence Strategies works in Telecom Industry Find out strategies to speed up your business with effective Quality Processes Compare approaches to effective Measurements and Quality control Learn the best practices for implementing e-Tom, SID and another NGOSS for business Process Excellence Get insight into the New Six Sigma approach Identify the core BPM methodologies
Vice Presidents, Heads and Directors of Operations, IT, Quality, Process, Business Analysis, Business Excellence, Business Improvement, Auditors, Lean, Six Sigma, Product Management, Revenue Assurance and CRM
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